Shipping policy
Article 5 – Shipping and Delivery
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Delivery Areas: Products are shipped to the address provided to Trader. Delivery times and costs are provided at checkout.
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Risk of Loss: Risk of loss or damage to products passes to you upon delivery.
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International Shipping: Additional taxes, customs duties, and fees may apply for international orders. The customer is responsible for these charges.
Article 6 – Contract Fulfillment and Extra Guarantee
- The Trader guarantees that products/services will meet the contract, specifications, reliability/serviceability standards, and applicable laws at the time of contract. If agreed, the product will also be suitable for alternative purposes.
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Any extra guarantee offered by the Trader, manufacturer, or importer does not affect the consumer’s/business customer’s statutory rights in case the Trader fails to fulfill the contract.
- An extra guarantee is any commitment that provides the consumer/business customer with rights beyond those required by law if the Trader fails to meet their obligations.
Article 7 - Supply and Implementation
- The Trader will exercise care in receiving and processing orders for products and services.
- Delivery will be made to the address provided by the consumer/business customer.
- Orders will be fulfilled within 30 days, unless otherwise agreed. If delivery is delayed or cannot be completed, the consumer/business customer will be informed within 30 days and has the right to cancel the contract and seek compensation.
- Upon cancellation, the Trader will refund the consumer/business customer promptly.
- The Trader bears the risk of damage or loss of products until delivery to the consumer/business customer or their designated representative, unless otherwise agreed.
